Frequently Asked Questions
Yes, Dingle Voice is designed to work with an existing broadband connection.
This depends on the number of simultaneous calls you would like to make. A standard high speed internet connection can handle approximately 8-12 calls at one time. A standard DSL connection can handle approximately 3-4 calls. Contact a Dingle Voice Sales Representative if you have questions regarding bandwidth.
Upgrade your service with your broadband carrier.
Dingle Voice owns the phones and they are included with your service package as long as you are on our program. If you decide to discontinue our service, simply return the phones to our company.
*Dingle also offers aphone purchase program in which you would own the phones with a one year warranty and receive discounted service.
Simply give us call and we will send you a replacement. There is no charge unless there was liquid or abuse damage.
*Phone Purchase Program has 1 year warranty.
Yes, in order to use our system, our phones have been programmed to work with our service. Our patent pending software has been designed to work with both the phone and our cloud servers to minimize bandwidth of each call to the lowest in the industry.
See Why Dingle.
Our phones will support over 200 lines or as many as your internet connection can handle.
This really depends how you use the phones. Generally, if phones are used randomly, you will need about ½ as many lines as you have employees.
Of course, Dingle is flexible and ready to grow with your business.
You receive one free local phone number for every line you sign up for. Additional numbers can be purchase separately and are called DID's. Please see our price sheet.
Fax machines require a small device called an ATA in order to hook up to an internet connection. Fax packages are available that include the ATA, a fax number, and an unlimited line. Please see our price sheet.
Yes. Having your number transferred to our service is called porting. See the price sheet for porting charges.
If you currently have your Toll Free Number with a third party provider, you may either keep the number with them and have it forwarded to the Dingle system, or we can port the number directly to our system. See the price sheet for porting charges.
You can set each phone's outbound caller ID to any number you have on the Dingle system.
Yes. See the pricing sheet for Toll Free pricing.
Since Dingle retains ownership of the phones and hardware, you don't need to worry about warranty issues. If there is ever an issue with a phone, simply call to get a replacement. There is no charge unless there was liquid or abuse damage.
Dingle provides a 30 Day money back guarantee. If you do not like the Dingle system after 30 days of use, simply return the equipment and you will be issued a full refund.
There is an in-depth auto attendant tutorial included on the "Learn to Dingle" page of our website. The Auto Attendant is easily set up using your phone and your online web portal.
The phones require a Cat5 Ethernet connection for function properly. If you are placing phones near wired computers then our phones can share that connection. We also sell wireless bridges that connect to the phone to make them wireless. You can also contact your local network installer if you are currently not wired.
See the "Learn to Dingle" page on the DingleVoice.com website for a video tutorial on setting up your new system.
Once Dingle receives the porting paperwork, the porting process can take 4-7 weeks depending on how quickly your existing phone company releases each number. While the numbers are being ported, you must continue service with your existing phone provider so that calls can be forwarded to the Dingle system.
You will have to review your current phone provider's contract for cancellation terms.
Each provider will treat numbers that are not ported differently. If you don't port a number to Dingle, you must call your carrier and have any number that is not ported, disconnected.
We can only port phone numbers for which you are currently being billed. You will need to reconnect the number with your old carrier before it can be ported to our system.
The change from your existing phone system to the Dingle Voice system is very smooth. You can setup your Dingle system while still using your current phone system so when you make the switch, there is no downtime for your numbers.
Yes, as long as the port is more than 2 business days away. Contact a Dingle representative to cancel a port.
Not until all numbers have been fully ported from your old provider. There will be some service overlap.
No, this is taken care of by Dingle Voice.
Once the porting process is complete, you must call your old provider and cancel your services with them.
You can call Dingle Voice at 1-877-989-2494 or email us at Questions@DingleVoice.com